Privacy Policy
Enugu State Water Corporation
Effective Date: 9 February 2026
Enugu State Water Corporation (“the Corporation”, “we”, “our”, or “us”) is committed to protecting the privacy and personal data of its customers, employees, partners, and members of the public. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with applicable Nigerian data protection laws, including the Nigeria Data Protection Act (NDPA) 2023 and relevant regulations.
- Full name
- Residential and billing address
- Phone number
- Email address
- Water usage and meter readings
- Payment history
- Service requests and complaints
- Installation and maintenance records
- IP address
- Device information
- Browser type
- Website usage data
- Cookies and similar technologies
We collect information through:
- Water service registration and application forms
- Customer service interactions
- Online portals and mobile applications
- Payment platforms
- Field service operations
- Official correspondence and surveys
3. Purpose of Data Collection
We collect and use personal data for the following purposes:
- Providing water supply services
- Billing and payment processing
- Customer identification and verification
- Responding to inquiries and complaints
- Service installation and maintenance
- Regulatory and legal compliance
- Improving service delivery and operational efficiency
- Security and fraud prevention
4. Legal Basis for Processing
We process personal data based on:
- Consent of the data subject
- Performance of a public service duty
- Compliance with legal obligations
- Legitimate interest of the Corporation in delivering essential services
5. Data Sharing and Disclosure
We may share personal information with:
- Government agencies where required by law
- Authorized service providers and contractors
- Payment processors and financial institutions
- Regulatory authorities
- Law enforcement agencies (where legally mandated)
We do not sell or trade personal data to third parties.
6. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill service obligations
- Meet legal and regulatory requirements
- Resolve disputes
- Maintain operational records
When no longer required, data is securely deleted or anonymized.
7. Data Security
We implement appropriate technical and organizational measures to protect personal data, including:
- Access control systems
- Encryption of digital records
- Secure storage facilities
- Staff confidentiality obligations
- Regular system monitoring
Despite our efforts, no method of data transmission or storage is 100% secure.
8. Rights of Data Subjects
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Withdraw consent where applicable
- Request deletion of your data (subject to legal obligations)
- Object to processing
- Request data portability
- Lodge a complaint with the Nigeria Data Protection Commission (NDPC)
9. Cookies and Online Tracking
Our digital platforms may use cookies to:
- Improve website functionality
- Analyze user behavior
- Enhance service delivery
You may disable cookies through your browser settings.
10. Children’s Data
We do not knowingly collect personal data from children under 18 years of age without parental or legal guardian consent.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published through official communication channels and on our website where applicable.
For questions or concerns regarding this Privacy Policy or your personal data, please contact:
Enugu State Water Corporation
- 3 Constitution Road, GRA, Enugu, Enugu State, Nigeria
- Email: info@Enswc.en.gov.ng
- Phone: +234 816 278 7933
13. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.